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⚡ Privacy Policy

Privacy Policy

How Spark Volt Pro collects, uses, stores and protects the personal information you share with us. Last updated: 21 October 2026.

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1. Who we are

This Privacy Policy explains how Spark Volt Pro (“we”, “us”, “our”) handles personal information collected through sparkvoltpro.com (the “Website”), by phone, by email and while providing electrical services. We are responsible for deciding how your information is used. If you have questions, contact us at info@sparkvoltpro.com or 01860-806080.

2. Information we collect

We only collect information that helps us respond to you and carry out work safely and correctly:

  • Contact details — your name, phone number, email address and the address of the property where work is required.
  • Job details — descriptions, photos or videos of the electrical problem, access instructions and preferred appointment times.
  • Transaction records — quotations, invoices, payment confirmations and correspondence.
  • Technical data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies (see our Cookie Policy).
  • Site records — inspection findings, test results and photographs of installations we work on.

3. How we use your information

We use personal information to:

  • respond to enquiries and prepare quotations;
  • schedule visits, carry out electrical work and issue test documentation;
  • send invoices, receipts and service-related messages;
  • keep records required for safety, warranty and accounting purposes;
  • improve the Website, our services and customer experience;
  • protect our business, staff and customers against fraud or misuse.

We will not use your details for marketing unless you have agreed to receive it, and you can opt out at any time.

We process personal information because it is necessary to provide the services you request, to comply with legal and regulatory obligations, for our legitimate interests in running a safe and efficient business, or because you have given consent — for example when you submit our contact form.

5. Sharing your information

We do not sell personal information. We share it only where needed with:

  • our electricians and staff who need it to complete your job;
  • trusted suppliers that host the Website, deliver email or process payments, under appropriate confidentiality obligations;
  • professional advisers such as accountants or insurers;
  • authorities where required by law or to protect safety.

6. How long we keep information

Enquiries that do not lead to work are deleted within 12 months. Job records, test results and invoices are kept for as long as necessary for warranty, safety and accounting purposes, after which they are securely deleted or anonymised.

7. How we protect information

We use secure hosting, encrypted connections (HTTPS), restricted access to customer records and regular software updates. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

8. Your rights

You may ask us to access, correct, update or delete the personal information we hold about you, to restrict or object to certain processing, or to withdraw consent. To make a request, email info@sparkvoltpro.com. We may need to verify your identity before responding and will reply within a reasonable time.

The Website may link to external sites such as map services. We are not responsible for their content or privacy practices, and we recommend reading their policies.

10. Children

Our services are intended for adults responsible for a property. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

Questions about this policy?

Contact Spark Volt Pro at info@sparkvoltpro.com or call 01860-806080. Last updated: 21 October 2026.

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