⚡ Refund & Cancellation Policy

Refund & Cancellation Policy

How cancellations, rescheduling, deposits and refunds work for electrical services booked with Spark Volt Pro. Last updated: 21 October 2026.

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1. Overview

We want every client to be confident booking with Spark Volt Pro. This policy explains what happens if you need to cancel or reschedule, and how refunds are handled for deposits, materials and completed work.

2. Rescheduling an appointment

Plans change. If you need to move a visit, please let us know at least 24 hours in advance by calling 01860-806080 or emailing info@sparkvoltpro.com. We will offer the next convenient slot at no charge.

3. Cancelling a booked visit

More than 24 hours before the appointment: no charge, and any deposit is refunded in full or held for a future booking.
Less than 24 hours before: we may charge a reasonable call-out fee to cover lost time.
On arrival with no access: if our electrician cannot gain access as agreed, a call-out fee may apply.

4. Deposits and project work

For larger projects we may request a deposit to reserve dates and order materials. If you cancel before work begins, we will refund the deposit minus the cost of any non-returnable materials already ordered specifically for your job, with receipts provided on request.

5. Materials

Unused standard materials in resaleable condition can usually be returned and credited. Special-order items, cut cable and custom equipment may not be refundable.

6. Completed work

Payment for completed work is not refundable once the work has been carried out as quoted. If you believe there is a problem with our workmanship, contact us and we will inspect and, where our work is at fault, put it right free of charge.

7. Cancellation by us

Occasionally we may need to reschedule because of emergencies, illness or unsafe conditions. We will tell you as early as possible and offer a new date. If you prefer not to rebook, any deposit for work not carried out will be refunded in full.

8. How refunds are paid

Approved refunds are made using the original payment method where possible, usually within 7–10 working days of confirmation.

9. Contact

For any question about cancellations or refunds, contact us at info@sparkvoltpro.com or call 01860-806080.

Questions about this policy?

Contact Spark Volt Pro at info@sparkvoltpro.com or call 01860-806080. Last updated: 21 October 2026.